Refund and Cancellation Policy

At PB App, we strive to provide a transparent and engaging platform for our users to participate in exciting donations and stand a chance to win amazing prizes. We understand that sometimes circumstances may change, but we'd like to explain why our portal doesn't offer refunds or cancellations.

1. Real-Time Nature of Donations: Our donations are designed to be dynamic and time-sensitive, often tied to significant scientific events. To maintain fairness, we require users to purchase tickets precisely at specific times related to these events. This real-time nature of donations means that once a donation is made, it cannot be reversed or cancelled, as it could affect the integrity of the prize distribution process.

2. Equal Opportunity for All: We are committed to providing an equal opportunity for all users. Offering refunds or cancellations would create discrepancies and unfair advantages. Our prize distribution is based on precise timing and correct answers to science-related quiz questions. Any refunds or cancellations would disrupt this process and potentially disadvantage other participants.

3. Supporting Our Mission: A portion of the donations made through our platform goes towards supporting schools across the country. These donations are crucial for our mission of spreading knowledge and scientific temper. Refunds or cancellations would impact our ability to fulfil this commitment to education.

4. User Responsibility: We encourage users to carefully consider their participation in donations and ensure they can meet the specific time requirements before making a purchase. It's essential to calculate the time difference between their local time and UTC accurately. We provide clear information and tooltips to assist users in making informed decisions.

5. KYC Verification: In the event that a user wins a prize, we follow a KYC (Know Your Customer) verification process. This process includes verifying the user's identity and contact details. Refunds or cancellations could complicate this verification process and delay the distribution of winnings.

6. Fair Distribution: In cases where multiple users correctly answer quiz questions and purchase tickets at the exact time, the prize amount is evenly distributed among them. Refunds or cancellations would disrupt the fair distribution process we have in place.

We understand that unforeseen circumstances can arise, but we hope you appreciate our commitment to maintaining fairness and transparency in the PB App platform. We encourage users to participate responsibly, knowing that their contributions are making a positive impact on education and scientific knowledge. If you have any questions or concerns, please don't hesitate to reach out to our support team via the "Have Questions? Chat with Us" option on the app.

Thank you for being a part of the PB App community and supporting our mission.